Terms and conditions
Terms and conditions for personalised gifts strictly prohibit returns or exchanges for "change of mind" due to their custom nature, unless faulty. Customers are liable for spelling errors in personalisation and must report damage within 48-72 hours. Orders often cannot be cancelled once production begins.
Key Aspects of Personalised Gift Terms and Conditions
>No Returns/Refunds: Personalised, bespoke, or custom-made items are exempt from standard 14-day cancellation rights unless they are faulty, damaged, or incorrect
> Customer Responsibility: It is the customer's responsibility to ensure all spelling, dates, and images are accurate before submitting an order.
> Faulty Goods: If a product is faulty or damaged, a photo and description must typically be sent within 48 hours to 72 hours of delivery for a replacement or refund.
> Production & Cancellation: Once an item has entered the production process, it cannot be cancelled or amended
> Delivery Issues: All about You is not responsible for delays caused by couriers or incorrect address information provided by the customer.
> Visual Representation: Due to screen variations, colors of the finished product may differ slightly from the digital, on-screen preview